Sales Policy for Paneglas Sports Equipment

Effective Date: January 9, 2025

At Paneglas, we strive to provide high-quality sports equipment to help you perform at your best. Our Sales Policy outlines the terms and conditions under which we sell our products. By making a purchase from us, you agree to the following terms.

1. Pricing

All prices on our website are in U.S. dollars and are subject to change without notice. We make every effort to ensure that the prices listed are accurate. However, errors may occur, and we reserve the right to correct any pricing mistakes at our discretion. If there is a pricing error on an order you’ve placed, we will notify you promptly and give you the option to cancel or adjust your order.

2. Product Availability

Stock Availability
We strive to keep our inventory up to date. However, due to demand and supply chain fluctuations, some items may be out of stock or discontinued. If the product you ordered is unavailable, we will notify you as soon as possible and offer alternatives or a refund.

Pre-Orders
For out-of-stock or pre-order items, we will provide an estimated shipping date. You will be notified via email if any changes occur. Pre-orders are subject to availability, and we cannot guarantee that pre-ordered items will be delivered within the specified time frame.

3. Order Confirmation

Once you place an order, you will receive an order confirmation email detailing the items, shipping address, and total cost. This email is only an acknowledgment that we have received your order and does not constitute an acceptance of the order.

Order Acceptance
An order is not considered accepted until we confirm your payment and process your shipment. We reserve the right to refuse or cancel orders for any reason, including but not limited to the following:

  • Product availability issues
  • Errors in pricing or product descriptions
  • Fraudulent activity or suspicious transactions

4. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Payment Processing
Payments are processed through a secure third-party payment gateway. All transactions are encrypted for your protection, and we do not store your payment details.

5. Shipping and Delivery

Shipping Costs
Shipping charges are calculated based on the weight, dimensions, and destination of your order. The exact cost will be displayed at checkout.

Delivery Times
Delivery times are estimates and depend on your location and the shipping method selected. We will provide tracking information once your order has been shipped. Delays caused by third-party carriers, such as USPS or FedEx, are not our responsibility.

International Orders
For international orders, shipping times may vary, and customs duties or taxes may apply. The customer is responsible for any additional fees related to customs or import duties.

6. Sales Tax

U.S. Sales Tax
Sales tax is applied to orders based on the destination of the order. The sales tax rate will be calculated at checkout, and the appropriate tax will be added to your total.

International Sales Tax
For international customers, you may be subject to local taxes and import duties. These fees are the responsibility of the customer.

7. Returns and Exchanges

For information about returning or exchanging an item, please refer to our Refund and Returns Policy [link to the Refund and Returns Policy]. Items must meet the return eligibility criteria to be accepted for a refund or exchange.

8. Warranty and Guarantees

Manufacturer Warranty
All products sold on our website are covered by a manufacturer’s warranty. The terms and length of the warranty will vary depending on the brand and product type. Please check the product description for warranty details or contact our customer service team for more information.

Defective Products
If you receive a defective product, please contact us immediately. We will work with the manufacturer to resolve the issue or provide a replacement.

9. Cancellations

Order Cancellations
Once an order is placed, we begin processing it immediately. If you need to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we can cancel it for a full refund. If the order has already been shipped, you will need to follow our return process.

Subscription Cancellations
If you are subscribed to any recurring service or product, you may cancel your subscription at any time by contacting us. Be sure to do so before the next billing cycle to avoid being charged.

10. Customer Service

For any questions or concerns regarding your order, our sales policy, or any other inquiries, please contact our customer service team:

Paneglas Sports Equipment
110 Milltown Ave W, Milltown, Wisconsin (WI)
Phone: (715) 825-2534
Email: info@paneglas.com
Website: www.paneglas.com