PAYMENT POLICY – PANEGLAS

PANeGLAS is committed to providing our customers with a secure, seamless, and convenient shopping experience. Our payment policy outlines the methods we accept for payment, the security measures in place, and the terms regarding cancellations and refunds.

Accepted Payment Methods

We understand that our customers have different preferences when it comes to payment methods, and PANeGLAS strives to accommodate as many as possible. The following payment methods are accepted for purchases made through our website:

  1. Credit and Debit Cards
    We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When paying with a credit or debit card, your transaction is processed securely using encryption to ensure the safety of your personal and financial information.

  2. PayPal
    If you prefer using PayPal for a quick and secure transaction, we accept this method as well. You can either use your PayPal balance or link it to your credit or debit card for payment. PayPal is a trusted online payment platform that ensures your financial information remains secure.

  3. Bank Transfer
    For large transactions or business orders, PANeGLAS accepts direct bank transfers. Upon choosing this payment method, you will receive our bank details, and once the payment is verified, we will proceed with processing your order.

  4. Cash on Delivery (COD)
    For customers within the local Milltown area, we offer the option of paying in cash upon receiving the delivery of your order. This method is available for certain products and regions, and the exact terms will be confirmed during checkout.

Payment Security

At PANeGLAS, we take security very seriously. We employ the latest encryption technologies and work with trusted third-party processors to ensure that your payment information is handled securely. Our website is protected by SSL (Secure Socket Layer) encryption, which ensures that your payment details are transmitted safely.

In addition to SSL encryption, we also adhere to the Payment Card Industry Data Security Standard (PCI DSS), which is a strict set of guidelines designed to ensure that sensitive data such as credit card information is securely stored and transmitted.

Order Processing

Once you have completed your purchase and your payment has been successfully processed, we will begin processing your order. For credit card and PayPal transactions, orders are usually processed immediately after payment confirmation. Bank transfers may take an additional 1-2 business days to verify before your order is processed.

Please ensure that all payment details provided are accurate, as any discrepancies may cause delays in processing your order. If we encounter any issues with your payment, our customer service team will promptly contact you to resolve the matter.

Cancellations and Refunds

If you wish to cancel your order, please notify us as soon as possible. Orders can be canceled within 24 hours after placement without penalty. However, once the order has been processed or shipped, cancellations may not be possible. Please refer to our Refund and Returns Policy for detailed information on refunds for products already shipped.

  1. Refunds:
    Refunds are available for orders that meet the criteria outlined in our returns policy (see Shipment Policy for details). Refunds will be issued to the original payment method used during the purchase. Processing times for refunds may vary depending on the payment method but typically take 5-7 business days.

  2. Partial Refunds:
    In the event of damaged or defective products, we may issue a partial refund or offer an exchange, depending on the circumstances. The value of the partial refund will be determined based on the product’s condition upon return.

Sales Tax

Sales tax will be applied to orders shipped within Wisconsin, in accordance with state regulations. The applicable tax rate will be displayed at checkout based on the shipping address.

International Orders

We are happy to accept international orders; however, please be aware that additional duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in the price of the products or shipping fees. You will be notified of the expected delivery time and any extra charges that may arise when placing an international order.

Customer Support

If you have any questions or need assistance regarding your payment or order, our customer service team is available to help. You can reach us at:

LAST REVISED: January 9, 2025