Sales Policy – PANEGLAS SPORTS

EFFECTIVE DATE: MARCH 5, 2025

At PANEGLAS SPORTS, we are dedicated to providing high-quality sports equipment to help athletes perform at their best. This Sales Policy outlines the terms and conditions that apply when you make a purchase from our website or in-store. By shopping with PANEGLAS SPORTS, you agree to the terms set forth in this policy.

1. PRODUCT AVAILABILITY

We strive to maintain accurate inventory levels on our website and in-store. However, due to high demand, some products may become temporarily out of stock or unavailable. If an item is unavailable after placing your order, we will notify you immediately and offer the following options:

✔ Backorder: If the product is expected to be restocked soon, we will place your order on backorder and ship it once available.
✔ Substitute: If the item is permanently unavailable, we will offer a similar product of equal or higher value as a substitute.
✔ Refund: If the product is no longer available, we will issue a full refund to your original payment method.

2. ORDER PROCESS AND PAYMENT

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email is an acknowledgment that we have received your order. However, this does not mean the order has been processed. Once your order is shipped, you will receive a shipping confirmation email.
  • Payment Methods: We accept the following payment methods:
    • Credit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Gift cards (if applicable)
    • Other secure online payment methods
  • Pricing: All prices are listed in U.S. dollars (USD) and are subject to change without notice. The price displayed at the time of purchase is the final price you will pay, excluding shipping fees and taxes.
  • Payment Authorization: Your payment is authorized at the time of purchase, but we will only charge your account once the order is confirmed and processed for shipment. If your payment is declined or unsuccessful, we will notify you, and your order will not be processed until a valid payment is provided.

3. SHIPPING AND DELIVERY

  • Shipping Methods: We offer various shipping methods based on your location, including standard, expedited, and international shipping options. Shipping costs will be calculated during checkout.
  • Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing may take longer.
  • Delivery Time: Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. For international shipping, delivery times may vary based on the destination country.
  • Shipping Delays: While we make every effort to ship orders on time, PANEGLAS SPORTS is not responsible for shipping delays caused by external factors such as weather conditions, natural disasters, or shipping carrier issues.

4. ORDER CANCELLATION AND MODIFICATIONS

  • Order Cancellations: You can cancel your order within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed or shipped.
  • Modifications: Once an order is placed, we cannot modify the items or quantities. However, you can cancel the order and place a new one if necessary.
  • Custom Orders: Custom or personalized products cannot be canceled or modified once production has started.

5. RETURNS AND EXCHANGES

  • Return Eligibility: We accept returns within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. Items must include all accessories, manuals, and warranty cards. For more details, please see our Return and Exchange Policy.
  • Exchanges: Exchanges are available for eligible items within 30 days. If the new item has a higher price, you will be required to pay the price difference.
  • Defective or Damaged Products: If you receive a defective or damaged item, please contact us within 48 hours of receiving your order for assistance. We will arrange for a return, exchange, or refund.

6. PRICING ERRORS

We make every effort to ensure that product prices and details on our website are accurate. However, if a pricing error occurs, PANEGLAS SPORTS reserves the right to correct the error. In the event of a pricing discrepancy, we will notify you as soon as possible and offer the following options:

✔ If the corrected price is lower, we will adjust your order and charge you the new price.
✔ If the corrected price is higher, we will contact you for approval before proceeding with the order.

7. TAXES AND DUTIES

  • Sales Tax: Sales tax will be applied to orders based on your location. The applicable tax rate will be displayed at checkout.
  • International Orders: International customers are responsible for any customs duties, taxes, and fees associated with their order. PANEGLAS SPORTS is not responsible for customs fees or delays due to international customs processing.

8. GIFT CARDS AND PROMOTIONS

  • Gift Cards: PANEGLAS SPORTS may offer gift cards for use in-store or online. Gift cards cannot be returned, refunded, or exchanged for cash.
  • Promotions: Promotional discounts or codes may be applied to orders during checkout. Promotional offers cannot be combined with other discounts unless explicitly stated.

9. CUSTOMER SERVICE AND SUPPORT

If you have any questions or concerns regarding your order, shipping, returns, or any other inquiries, please contact our customer service team:

📍 Address: 110 Milltown Ave W, Milltown, Wisconsin, WI
📞 Phone: (715) 825-2534
📧 Email: info@paneglas.com
🌎 Website: https://paneglas.com

10. CHANGES TO THIS SALES POLICY

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website and make purchases after these changes, you agree to the revised terms.